Two answers you need to improve innovation success
I was talking recently with a colleague who had been working in corporate innovation for quite some time. He was discouraged because he felt his innovation activities were really insightful, and had resulted in a product offering that had great value for customers. But in the end the business decided not to commercialize his idea. As we dissected the opportunity and the outcome, two issues became clear. First, while the customer need was undeniable, eventually it proved to be outside of corporate direction and strategy. The need was just far enough outside the bounds of what the company defined as its scope that he struggled to get executives to buy in. While they had been happy to explore the market and need, they weren't convinced enough to enlarge their offerings. That decision was probably influenced by the second issue: while the need was easily defined, the customers were dispersed and difficult to serve, and the business couldn't amount to more...